All returns must be authorized.
Orders that are returned after 30 days and/or due to customer error will be subject to a 15% restocking fee.
No returns for expired product.
If delivery is refused, we will credit your credit card less shipping and a $5.00 handling charge.
Product must be returned in saleable condition and in original Sunstar containers.
Customers are responsible for return shipment costs associated with returns, except in cases of damaged merchandise or product shipped in error.
Product Return Process
A Customer Relations Representative MUST authorize all returns.
To Request Return Authorization, please call 888-777-3101.
We will issue a UPS Return label to affix to boxes for returns of damaged product and product shipped in error.
Customers must provide the order and/or invoice number, quantities and reason for the return.
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